Set a custom message

Queueue lets you show a custom message on the customer waiting screen (reception page). Use it to explain current congestion or share notices for the day.

What is the custom message

• Configured under "Public settings" in the admin dashboard's Settings tab
• When set, it appears on the customer waiting screen below the shop name and above the ticket number card
• If not set, nothing is shown
• Up to 200 characters
• Only shown on the reception page (the customer waiting screen); not shown on the poster display

How to set it

1. Open the admin dashboard

Access the admin dashboard using your admin URL, then open the Settings tab.

2. Find the custom message field under "Public settings"

The custom message field is at the top of "Public settings". Tap "Edit" on the right to open the edit dialog.

3. Enter your message and save

Type your message in the text area (up to 200 characters, with a character counter). Tap "Save" when done.

Removing the message (hide it again)

Open the edit dialog, clear the text completely, and save. The message will no longer be shown.

When it updates

Like the shop name and business hours, the custom message shows the content at the time the customer opens the waiting screen (page load). It is not updated in real time, so customers already waiting won't see changes until they reload the page.

Example uses

• "We are very busy today. Thank you for your patience."
• "We are currently renovating, so wait times may be longer than usual."
• "Restrooms are located on the 1st floor."