Customer can't join (outside hours / paused)

If customers cannot join the queue after scanning the QR code, check the following.

1. Outside business hours

Queueue only allows customers to join during business hours.

How to check

• Open the admin dashboard and check the business hours (e.g., 11:00–20:00) shown under the shop name
• Verify whether the time the customer is trying to join falls within that range

What to do

• To change business hours, click the edit icon next to business hours and update the settings
• See Set business hours for details

2. Acceptance paused

If Pause acceptance is on, customers cannot join even during business hours.

How to check

• In the admin dashboard, make sure the "Pause acceptance" toggle is off

What to do

• Turn the toggle off to allow customers to join again
• See Pause acceptance & reset queue for details

3. Other causes

• QR code won't scan … See QR code won't scan
• Network or browser issues … Try a different connection or browser, or reload the page